Start => All Programs => Cyberlink Power DVD => System Diagnosis => Diagnostic => wait 1~2 minutes for the Cldma.log file to be created. To do this, you will have to submit a tech form, error message (print screen from your desktop) and both a Cldma.log file and DxDiag.txt file (see below how to create the latter two). If none of the above has provided a solution for you, it is time to get more into detail. The solution is simply to try different discs. It can also be your DVD-ROM that has a problem, so we recommend that you visit the manufacturer and download and install their latest driver for your model.įinally, it can also be a disc problem it may not be compatible with the drive or have some other problem. If not, then your system has a more serious problem, and you will have to look to Microsoft for support. If Windows Media Player can play the DVD, then the problem may lie with PowerDVD. After installation, try playing the DVD in Windows Media Player to confirm that your system has no problem. Before commencing, close all unnecessary running programs. Execute the downloaded file and follow the on-screen instructions.When you have this problem, normally one of three things has happened (1) PowerDVD was not installed properly, (2) your drive has a problem or (3) the disc may not be compatible with the drive or it may need to be cleaned.įirst, install PowerDVD again. Download the file and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).Ģ. HP Stream x360 Convertible PC HP Stream x360 Convertibleįixes an issue where starting to uninstall an application on the system and then aborting or cancelling the uninstall process causes an error to occur.ġ. The CyberLink PowerDVD Software enables users to view Blu-ray discs (BD) and DVDs and supports a wide variety of video and audio formats. This package provides the CyberLink PowerDVD Software for the supported models running a supported operating system.
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